Frequently Asked Questions (FAQs)
1. What are your salon’s operating hours?
We are open every day of the week:
• Everyday: 8:00 AM – 9:00 PM
2. Do I need to make an appointment, or do you accept walk-ins?
While we highly recommend making an appointment to ensure you get your preferred time slot, we do accept walk-ins based on availability. However, booking in advance guarantees that you won’t have to wait.
3. How can I book an appointment?
You can book an appointment by:
• Phone: Call us at +351 218 042 779
• Online: Visit our website and use the Book now feature
• In-Person: Stop by our salon during operating hours to schedule your appointment.
4. What payment methods do you accept?
We accept the following payment methods:
• Cash
• Credit/Debit Cards (Visa, MasterCard, American Express)
• Mobile Payments (Apple Pay, Google Pay)
• Online Payments via our website when booking an appointment
5. Do you offer any membership or loyalty programs?
Yes, we offer a membership program that provides regular grooming services at discounted rates. We also have a loyalty program where you can earn points with each visit, which can be redeemed for discounts on future services.
6. Can I purchase gift cards for your services?
Absolutely! We offer gift cards that can be purchased online or in-person at our salon. They make a perfect gift for any occasion.
7. What safety and hygiene protocols do you follow?
The safety of our clients and staff is our top priority. We adhere to strict hygiene protocols, including:
• Sanitizing all tools and equipment after each use.
• Disinfecting workstations between clients.
• Providing hand sanitizers at various points in the salon.
• Mandatory mask-wearing for both staff and clients.
• Temperature checks upon entry.
8. Do you cater to children’s haircuts?
Yes, we offer specialized haircuts for children of all ages. Our stylists are trained to handle children with care, making the experience as comfortable as possible for them.
9. What products do you use, and can I purchase them?
We use premium hair and grooming products from trusted brands. All the products used during your service are available for purchase at our salon, so you can maintain your look at home.
10. What happens if I need to cancel or reschedule my appointment?
We understand that plans can change. If you need to cancel or reschedule your appointment, please contact us at least 24 hours in advance. This allows us to accommodate other clients. Failure to notify us within this time frame may result in a cancellation fee.
11. Do you offer any packages for weddings or special occasions?
Yes, we offer customized grooming packages for weddings and other special occasions. These can include haircuts, shaves, facials, and styling. Please contact us to discuss your specific needs.
12. Are your services suitable for all hair types?
Absolutely! Our experienced stylists are trained to work with all hair types and textures. Whether your hair is straight, curly, wavy, or textured, we have the expertise to deliver a great result.
13. Can I get a consultation before deciding on a service?
Yes, we offer free consultations. Our stylists will discuss your preferences and offer professional advice to help you choose the best services for your needs.
14. Do you offer any special discounts or promotions?
We regularly offer promotions and discounts on various services. Follow us on social media and sign up for our newsletter to stay updated on the latest offers.